LPM® includes a Bug Tracker to monitor incidents on your projects, with possibility to include work on planned tasks of your projects.
A Ticket is any intervention not needing to be planned (or that cannot be planned).
It is generally a short activity for which you want to follow advancement to describe (and possibly provide) a result.
For example, bugs or problems can be managed through Tickets:
• You can not schedule the bugs before they are identified and registered
• You must be able to give a solution to a bug (workaround or fix)
Simple tickets are just simplified representations of Tickets for users that will “create” tickets but not “treat” them.
Elements created as simple tickets are also visible as Tickets, and vice versa.